Service Charge by restaurants in INDIA Not Mandatory!
The Delhi
High Court upholding CCPA guidelines, has confirmed that restaurants cannot
automatically add a mandatory service charge to food bills. Such charges must
be completely voluntary and, if forced, are considered a violation of consumer
rights.
You can
register a grievance at the National Consumer Helpline at 1915, in case of any violation the penalty is upto Rs. 50,000.
The
guidelines specify that:
-Hotels and
restaurants cannot automatically or by default add a service charge to food
bills.
-Service charge cannot be
collected under any other name
-Consumers cannot be
compelled to pay a service charge, and establishments must clearly state that
it is voluntary and at the consumer’s discretion.
-Entry or service cannot be denied
based on service charge payment.
-Service charge
cannot be included in the food bill and subjected to GST on the total amount.
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